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 Services    BPO Services

DTS leveraging its access to a ISO9000:2001 certified Off-shore services facility in India can offer our clients very cost-effective Business Process Outsourcing solutions. Our facility has 24x7x365 operational capability with over 1200 staff dedicated to deliver quality services. Dedicated satellite links and ISDN enable customers to communicate and exchange secure information with ease.

Our services cater to Automotive, Healthcare, Financial, Publishing, Mortgage, Call Center and Legal industries. Our Business Process Outsourcing services include:
Content Production & Conversion Services
Our team has serving the content production and conversion needs of UK and US based publishers, typesetters, associations, professional societies, universities and research organizations. We specialize in composition and pre-press services such as data capturing, data conversion, database creation, typesetting and document scanning.

We can process documents such as Novels, Biographies, Dictionaries, Legal Books & Journals, Medical Books & Journals, Financial publications and Technical Books & Journals. Our Content Production and Conversion services include:
Data Entry, OCR, Graphics - for digitization of books & journals
Data Coding, Imaging and Indexing
Data Conversion (XML/SGML/HTML)
Page Make-up/Typesetting
e-Book and e-Learning content creation
Litigation Support
Forms Processing Services
Our forms processing services will enable our clients enhance productivity and efficiency in their organization by simplifying data capture, indexing and content management. Our team has the capability to process large volumes of forms in a short time. We can process following types of forms:
Insurance Claims Forms ( HCFA, UB92 etc...)
Clinical Research Data Forms
Credit Card Applications and other general forms
Inbound/ Outbound Contact/Call Center
Our state-of-the-art call center and experienced call center agents can provide comprehensive inbound/outbound call center services for tele-marketing, customer care and help desk functions of your organization. Our call center services include:
Lead Generation
Appointment Scheduling
List Cleansing
Client retention call backs
Customer loyalty programs
Up-sell / Cross-sell
Seminar registration
Customer Support
Technical Help Desk
Engineering Design Services
Our CAD/CAM services group serves industries like Aerospace, Automotive and General Engineering. Our core team of professionals have advanced engineering degrees and significant expertise in Computer Aided Design and Engineering. Many of our team members worked overseas for automotive and aerospace giants in U.S., Europe and Japan, and constitute a veritable knowledge base of international design practices and work culture.

Our staff has significant experience in using various CAD software such as CATIA V4/V5, Unigraphics, Pro/Engineer and AutoCAD. Our facility is equipped with advanced engineering design specific hardware comprising IBMRS/6000, HP, and Intel based systems.

Our engineering and design services include:
Legacy Drawing Conversion
Solid, Surface and Assembly modeling
Digital Mock-Up and Interference analysis
Generation & Simulation of NC tool paths
NC Programming and NC code generation
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Phone: 248-432-2611 Fax: 248-438-8772